Graham Hawkins despises the phrase “social selling” because he believes you’re not selling—you’re solving problems. Modern selling should include leveraging data, tools, and platforms to give the buyer the experience they expect and deserve. Organizations need to acknowledge that the buyer has changed the way they behave and sales professionals must adapt. How can you create a “wow” experience for your buyer at every touchpoint? He shares his process in this episode of Sales Reinvented!
Graham’s digital sales strategy is focused on education—solving, not selling. Brute force sales aren’t necessary anymore. The buyer will never be just a number. The goal now is to educate the buyer and solve their business problems.
When you educate, you build rapport, trust, and credibility. Once you’ve done that, Graham recommends that you use the digital platforms and tools to get the information you need to give the buyer a delightful experience at every touchpoint. Your focus should be how you can create an enjoyable experience that’s not pushy, pitching, persuading, manipulating, closing, or objection-handling.
In Graham’s book, “The Future of the Sales Profession,” the key tenant is about specialization. Buyers expect four things from salespeople:
How do you make sure you’re seen as a specialist with a high level of credibility? You need to be a resource to help them solve their business problems.
Graham firmly believes that anyone in sales needs to invest in LinkedIn Sales Navigator as a starting point. If you’ve identified your ideal customer and buyer personas, Sales Navigator can map an organization and show you who the key players are.
Tools like Bombora and 6sense can actually show you who might be looking at certain topics in real-time. Seismic and Outreach can help you facilitate the delivery of educational content. Amplify your efforts with technology.
Buyers are being bombarded by salespeople resorting to old tactics. If you’re being bombarded every single day, focus on differentiation. How do you become memorable?
What are Graham’s top three digital sales dos and don’ts? Listen to learn more!
Graham’s largest client is Lloyd’s Bank in the UK. How did he win their business? Graham had engaged with Rob Michael from Aon on LinkedIn which led to him leading a workshop at Aon. He took a selfie with the group at the end and shared it on LinkedIn. He’s not afraid to show the world what he does. Plus, those photos usually get engagement. One of Rob’s friends who worked at Lloyds Bank (Wayne) liked the photo
So Graham sent a connection request to Wayne. He initiated the engagement and Wayne responded by asking to hear more about what Graham does. That’s how their conversation got started. He built credibility over 3+ months by tagging him in posts and sharing value. Eventually, Wayne reached out to connect with him in London.
After 2.5 years of working with them, Lloyd’s announced a new CEO. Graham reached out to him immediately and introduced himself and shared that he’d worked with them for a couple of years. The next day, the CEO looked at his profile and accepted Graham’s invitation. The moral of the story? Sales are all about the long game.
Audio Production and Show notes by
PODCAST FAST TRACK