Sales Reinvented Podcast Special Edition: Dave Carroll and United Breaks Guitars - 10 Years After.
Dave is an award winning singer-songwriter, professional speaker, author and social media innovator based in Halifax, Nova Scotia, Canada. An unfortunate incident that Dave experienced while travelling with United Airlines led to one of the most widely used case studies in both customer service and social media – United Breaks Guitars with more than 150 million people worldwide being exposed to his story.